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PlanetScale
Enterprise Support Engineer
Remote · Full time · Mid level
$120k–$200k / year
About the role
Advise and handle support requests from enterprise customers on the PlanetScale platform. Become a customer-facing subject-matter expert and identify product gaps to prioritize with teams.
What you’ll do
• Advise and handle support requests from enterprise customers. • Become customer-facing subject-matter expert. • Identify product gaps and prioritize with teams. • Participate in on-call rotation for high priority issues.
What you’ll bring
• Experience supporting production databases at scale. • Knowledge of PostgreSQL and MySQL internals and tuning. • Working knowledge of Kubernetes. • Strong communication skills with customers.
Life at PlanetScale
PlanetScale supports diverse, equitable, and inclusive work environment with remote work flexibility. They focus on small teams of high performers and accommodate interview needs.
About PlanetScale
PlanetScale offers a platform for Postgres and Vitess clusters enabling scalable database solutions for high-growth companies worldwide.