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Halter
Enterprise Technical Support Specialist
Auckland, New Zealand · On-site · Full time · Mid level
About the role
Own high-stakes support cases for enterprise customers, resolving complex issues with deep product knowledge and practical farm understanding. Drive customer health and churn recovery while upskilling the support team.
What you’ll do
• Own enterprise and multi-farm accounts. • Provide clear updates during escalations. • Track customer health and manage recovery plans. • Lead complex troubleshooting and data analysis. • Conduct on-farm investigations when needed.
What you’ll bring
• 3+ years in customer-facing roles. • Strong technical investigation skills. • Ability to bridge Support, Product, and field teams. • Practical understanding of farm operations. • Proactive about customer health and churn.
Life at Halter
Work alongside a talented team in a high-performance culture with a mission that matters. Enjoy a dog-friendly office, wellness benefits, parental leave, personal growth budget, unlimited leave, and an employee stock ownership plan.
About Halter
Halter enables farmers to run productive and sustainable operations using innovative technology to revolutionize grazing and transform the agriculture industry.