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GIG Mobility
Experience Officer
Awka, Anambra, Nigeria · On-site · Full time · Mid level
About the role
Manage flight bookings, changes, and customer travel needs. Provide timely assistance and resolve complaints professionally.
What you’ll do
• Process flight changes, cancellations, refunds, and ticket exchanges. • Identify opportunities for additional travel services. • Liaise with airlines and travel suppliers. • Monitor flight schedules and operational changes. • Maintain accurate customer and booking records.
What you’ll bring
• Knowledge of airline policies and fare rules. • Ability to manage flight reservations and issue tickets. • Strong customer service and complaint handling skills. • Up-to-date with travel regulations and industry developments. • Good communication and organizational skills.
About GIG Mobility
GIG Mobility is a leading technology-driven bus travel company in Nigeria and Ghana, originally founded in 1998.