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Cobranet
Fiber Coordinator
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage field Fiber Engineers' schedules and provide remote technical support. Handle escalated complaints and monitor job quality in the field.
What you’ll do
• Manage schedule of field Fiber Engineers. • Handle escalated complaints from other departments. • Distribute escalated jobs by priority and urgency. • Provide remote technical support to field engineers. • Monitor quality of engineers' field jobs.
What you’ll bring
• BSc/HND in Computer Engineering or Telecommunications. • 4+ years technical experience in telecom field operations. • Strong communication skills, written and verbal. • Cisco Certified Network Associate (CCNA) required. • Knowledge of Cisco routers, switches, and wireless communications.