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Front Desk Executive
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Provide professional front office service to shareholders and stakeholders in person and digitally. Handle inquiries, process requests, resolve complaints, and maintain accurate records within set procedures and turnaround times.
What you’ll do
• Attend to shareholders and stakeholders professionally in person and digitally. • Onboard shareholders onto ShareholderLive and guide self-service use. • Process transactions and workflow requests accurately on ProcessMaker. • Follow up and resolve customer inquiries and complaints within turnaround times. • Protect confidentiality and comply with data protection policies.
What you’ll bring
• HND or Bachelor's Degree in related field. • At least 1 year customer service or front office experience. • Clear verbal and written communication skills. • Knowledge of Microsoft Office and workflow systems. • Awareness of data protection and confidentiality.