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Musada Hotels and Luxury Suites

Guest Relations Officer

Abuja, Nigeria · On-site · Full time · Mid level

About the role

Welcome and assist guests, handle inquiries and complaints, and ensure a positive guest experience at the hotel.

What you’ll do

• Review arrival lists to welcome guests. • Attend to VIPs and answer inquiries. • Provide information about amenities and promote services. • Address complaints and escalate when needed. • Record information in the logbook daily.

What you’ll bring

• OND, HND or Bachelor's in related field. • At least 2 years hotel or customer service experience. • Knowledge of hotel management systems and Microsoft Office. • Excellent English and communication skills. • Strong problem-solving and interpersonal skills.

Posted 3 hours ago

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About the role

What you’ll do

What you’ll bring