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Greywood Hotels and Apartments
Guest Relations Personnel
Ojodu-Berger, Lagos, Nigeria · On-site · Full time · Senior level
About the role
Manage guest relations to ensure exceptional experiences and smooth front office operations. Handle enquiries, complaints, and support junior staff.
What you’ll do
• Monitor guest satisfaction and improve service delivery. • Protect guest privacy and maintain confidentiality. • Coordinate with departments to meet guest needs. • Handle guest enquiries, complaints, and feedback. • Support and guide junior Front Office staff.
What you’ll bring
• Strong interpersonal and problem-solving skills. • Flexibility to work shifts and holidays. • Experience in senior Front Office or Guest Relations role. • Excellent communication skills. • Minimum 4 years hotel Front Office experience.
Life at Greywood Hotels and Apartments
Work in a serene, well-secured environment focused on guest comfort and professionalism.
About Greywood Hotels and Apartments
Greywood Hotels and Apartments provides clean, comfortable accommodation for professionals and corporate guests in a secure setting.