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Hotel Capitol
Guest Relations Personnel
Ojodu Berger, Lagos, Nigeria · On-site · Full time · Senior level
About the role
The Guest Relations Personnel ensures excellent guest experiences and supports front office operations at Hotel Capitol. This senior role handles guest complaints, enquiries, and special requests professionally.
What you’ll do
• Maintain high standards of professionalism and service delivery. • Support and coordinate front office operations. • Ensure excellent guest experiences and satisfaction. • Handle guest complaints, enquiries, and special requests.
What you’ll bring
• Good knowledge of hotel front office procedures. • Minimum 4 years experience in hotel front office operations. • Strong guest relations and complaint-handling abilities. • Excellent communication and customer service skills. • Graduate with completed NYSC programme.
About Hotel Capitol
Hotel Capitol is a modern three-star hotel located in Omole Phase 1, Lagos, offering luxury and comfort with 32 tastefully furnished rooms.