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Happy Money
Head Of Customer Operations
Remote · USA · Full time · Senior level
$200k–$225k / year
About the role
Lead Loan Fulfillment, Customer Experience, and Collections teams to optimize lending operations. Drive efficiency, improve applicant experience, and manage vendor relationships.
What you’ll do
• Define and evolve operational strategy and performance metrics. • Streamline application-to-funding and verification processes. • Develop and refine collections strategies. • Advocate for customer experience improvements. • Manage third-party vendor relationships.
What you’ll bring
• 10+ years in loan operations and collections. • 5+ years senior leadership experience. • Expertise in verification and pull-through optimization. • Strong risk management and compliance skills. • Bachelor’s degree in Business or related field.
Life at Happy Money
Offers medical, dental, vision insurance, 401k with match, generous PTO, parental leave, and remote work stipend.
About Happy Money
Happy Money is a consumer finance company providing digital loans through its proprietary platform, partnering with financial institutions to help consumers achieve financial goals.