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Ascentech Services
HVAC Technical Customer Service Manager
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage customer complaints, after-sales service, warranty management, and service coordination in HVAC or technical equipment sectors. Ensure excellent customer satisfaction and timely resolution of issues.
What you’ll do
• Manage customer enquiries, complaints, and escalations. • Coordinate after-sales services, repairs, and warranty claims. • Liaise with technical teams to resolve equipment issues. • Monitor service requests and ensure prompt follow-up. • Maintain accurate records and prepare service reports.
What you’ll bring
• Bachelor's Degree or HND in Business or Engineering. • 2-4 years experience in customer or after-sales service. • Experience in HVAC or technical equipment industries preferred. • Knowledge of warranty management and complaint resolution. • Strong communication and organisational skills.