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Horizon3
IT Analyst
Amsterdam, Netherlands · Hybrid · Full time · Mid level
About the role
Provide hands-on technical support for EMEA employees both onsite and remotely. Resolve day-to-day technical issues covering hardware, software, account access, and collaboration tools.
What you’ll do
• Provide onsite technical support including hardware and network setup. • Resolve help desk tickets and manage ticketing system queue. • Support onboarding and offboarding logistics. • Administer identity and access tasks and escalate complex requests. • Maintain accurate records and escalate unresolved issues.
What you’ll bring
• 2–4 years IT support or help desk experience. • Knowledge of MacOS and/or Windows and enterprise collaboration software. • Clear communication with technical and non-technical staff. • Ability to prioritize and manage multiple requests. • Familiarity with Jira, Okta, Jamf, Google Workspace, Slack, Zoom.
Life at Horizon3
Inclusive team valuing diversity and growth opportunities. Hybrid and remote work models with competitive salary, equity, and benefits including health insurance and flexible vacation.
About Horizon3
Horizon3 is a remote cybersecurity company providing autonomous pentesting solutions to organizations of all sizes, including government and Global 100 enterprises.