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Natera
IT Helpdesk Specialist 2
San Carlos, CA · On-site · Full time · Mid level
$25–$27 / hour
About the role
Provide IT end-user support for hardware, software, and office systems in a biotech environment. Assist system administrators and ensure customer satisfaction through effective troubleshooting.
What you’ll do
• Investigate and deploy IT solutions for end user needs. • Manage issues via email, phone, and ticketing system. • Follow up with customers to ensure resolution. • Participate in IT process and tool enhancement projects. • Perform other assigned duties.
What you’ll bring
• Degree or equivalent work experience and certifications. • 2 years desktop technology and user support experience. • Experience in HIPAA controlled biotech or healthcare preferred. • Strong Microsoft and Apple desktop support skills. • Effective communication and teamwork skills.
Life at Natera
Comprehensive health benefits, 401(k) with match, generous PTO, wellness and work-life benefits.
About Natera
Natera is a global leader in cell-free DNA testing focused on oncology, women’s health, and organ health, aiming to make genetic testing standard care.