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Salesforce
Junior Technical Support Engineer
Remote · Japan · Full time · Entry level
About the role
Provide expert technical support as the first point of contact to help customers succeed. Maximize customer satisfaction through high technical skills and prompt, accurate service.
What you’ll do
• Support troubleshooting of Salesforce standard and customized features. • Maintain technical expertise in assigned product areas. • Deliver excellent analysis and problem-solving skills. • Manage customer expectations and experience. • Create and manage knowledge documents.
What you’ll bring
• Bachelor's in computer science or equivalent experience. • 3-5 years in technical support or account management. • Understanding of internet technologies like firewalls and proxies. • Knowledge of system integration and database concepts. • Familiarity with programming and web development technologies.
Life at Salesforce
Salesforce offers benefits and resources to support work-life balance and personal growth. AI tools help accelerate employee impact.
About Salesforce
Salesforce is the leading AI CRM company focused on innovation and customer success through technology and trust.