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American Fidelity
Life DCS Customer Service Representative
Remote · United States · Full time · Mid level
About the role
Handle moderate to complex inquiries on life insurance products and annuities using multi-channel communications. Provide timely, accurate customer service and problem resolution independently in a fast-paced environment.
What you’ll do
• Review and respond to complex customer inquiries. • Handle work assignments independently under pressure. • Document customer inquiries and actions accurately. • Provide guidance to less experienced colleagues. • Participate in training and special project teams.
What you’ll bring
• Excellent customer service and listening skills. • Strong judgment and problem solving skills. • Advanced communication and business writing skills. • Ability to work independently in high volume environment. • High school education or GED with 3-5 years experience.