Find your next role
Discover roles across ambitious teams
6,446 jobs
- More jobs
Ping Identity
Manager, Customer Success
Remote · UK · Mid level
About the role
Lead a team to drive adoption, renewal, and expansion across a customer portfolio. Ensure predictable customer outcomes and protect recurring revenue.
What you’ll do
• Own renewal, churn, and expansion outcomes. • Build strategic success plans for priority accounts. • Recruit and develop a high-performing team. • Implement and improve customer success processes. • Collaborate cross-functionally with Sales, Support, and Product.
What you’ll bring
• Experience in Customer Success or related B2B SaaS roles. • Proven team leadership and mentoring skills. • Ability to manage churn forecast and exec updates. • Strong organizational and prioritization skills. • Excellent communication and stakeholder management.
Life at Ping Identity
Flexible, collaborative work environment with competitive benefits and employee resource groups. Regular bonding events and global volunteering initiatives.
About Ping Identity
Ping Identity provides a cloud identity platform enabling secure and seamless digital experiences worldwide, serving large enterprises including Fortune 100 companies.