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Socket
Manager, Technical Account Teams (Enterprise)
Remote · Canada, USA · Senior level
About the role
Lead a team of Enterprise Technical Account Managers to ensure customer success post-sale. Drive adoption, retention, and deep technical partnerships with demanding software security teams.
What you’ll do
• Lead, coach, and grow a team of Enterprise TAMs. • Own adoption, customer health, and retention outcomes. • Mature post-sales operating system and playbooks. • Manage escalations and build save plans. • Report retention and team health to leadership.
What you’ll bring
• 4+ years managing post-sales teams. • 6+ years in pre/post-sales B2B SaaS roles. • Owned GRR, NRR, or adoption targets. • Background in security or developer tools. • Executive presence with CISOs and VPs.
Life at Socket
Offers market competitive salary, equity, comprehensive health benefits, flexible time-off, paid parental leave, and remote-first culture with quarterly off-sites.
About Socket
Socket helps developers and security teams ship faster by cutting out security busywork. They serve thousands of organizations including Anthropic, xAI, Figma, and Vercel.