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Socket
Manager, Technical Account Teams
Remote · Europe · Senior level
About the role
Lead a team of Technical Account Managers across Europe to ensure customer success and retention. Drive adoption, customer health, and technical partnerships post-sale.
What you’ll do
• Lead, coach, and grow a team of TAMs. • Own adoption, customer health, and retention outcomes. • Improve post-sales operating system and playbooks. • Manage escalations and save at-risk accounts. • Report retention and team health to leadership.
What you’ll bring
• 4+ years managing post-sales teams. • 6+ years in pre/post-sales B2B SaaS roles. • Experience owning retention and adoption targets. • Background in security or developer tools. • Located in Europe and willing to travel.
Life at Socket
Offers competitive salary, equity, comprehensive health benefits, flexible time off, paid parental leave, and remote-first culture with quarterly off-sites.
About Socket
Socket helps developers and security teams ship faster by managing open source code securely. They serve thousands of organizations including Anthropic and Figma.