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Pavago
Medical Customer Support Representative
Remote · Colombia · Full time · Entry level
About the role
Support daily administrative and client-facing operations including calls, inquiries, scheduling, and general support. Handle confidential information and multitask in a fast-paced environment.
What you’ll do
• Handle incoming customer support and receptionist calls. • Conduct client intakes and communicate via phone and email. • Manage calendars and schedule appointments. • Prepare reports and assist with team workflows. • Maintain accurate records and documentation.
What you’ll bring
• Previous customer service or receptionist experience. • High school diploma or equivalent. • Bilingual in English and Spanish. • Knowledge of HIPAA and patient privacy. • Proficient with Microsoft 365 and Google Calendar.