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Dynata
Member Support Representative French
Remote · Canada · Full time · Mid level
$25k / year
About the role
Provide excellent customer service to panelists participating in market research surveys. Resolve member inquiries promptly and professionally in French and English.
What you’ll do
• Follow up to ensure ticket resolution. • Achieve or exceed team KPI goals. • Support team leads with admin tasks. • Coordinate escalations promptly. • Fulfill service requirements for the role.
What you’ll bring
• Fluent in French at expert or native level. • Advanced English reading, writing, and speaking. • 2+ years customer service experience. • Excellent communication skills. • Proficient with Microsoft Office and ticketing systems.
Life at Dynata
Offers a full range of medical and other benefits with discretionary incentives. Supports a collaborative and fast-paced work environment.
About Dynata
Dynata is a global leader in online data collection for market research, managing panels with over 60 million people worldwide.