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Polar
Merchant Support Specialist
Remote · Europe · Full time · Mid level
About the role
Provide front-line support to merchants using Polar, troubleshooting issues and collaborating with Product and Engineering to improve the experience. Own merchant inquiries end-to-end and help scale Merchant Operations through process improvements.
What you’ll do
• Own merchant inquiries across email, chat, and Slack. • Investigate and troubleshoot payments and subscription issues. • Help merchants onboard and navigate the platform. • Partner with Product and Engineering to resolve bugs. • Identify trends and improve documentation and processes.
What you’ll bring
• 2+ years in customer or merchant support. • Excellent written communication skills. • Strong troubleshooting and problem-solving. • Experience with support platforms like Zendesk or Intercom. • Ability to manage multiple conversations independently.
Life at Polar
Small, fast-moving team with room for ownership and impact. Collaborative culture focused on scaling and improving merchant experience.
About Polar
Polar helps merchants navigate global payments, billing, and financial workflows by building scalable processes and automation for software monetization.