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Cloudbeds
Mid Market Onboarding Coach
Remote · LATAM · Full time · Mid level
About the role
Empower mid-market customers to transform properties through onboarding, training, and adoption of Cloudbeds platform. Serve as trusted advisor guiding implementation and optimization.
What you’ll do
• Serve as trusted advisor for mid-market customers. • Manage onboarding experience end-to-end. • Build relationships with property leadership and stakeholders. • Deliver consultative training and coaching. • Collaborate with cross-functional teams for improvements.
What you’ll bring
• 4+ years hospitality operations experience. • Expertise in hotel operations and systems. • 2+ years SaaS onboarding or customer success. • Strong emotional intelligence and trust-building. • Technical aptitude and AI tool adoption.
Life at Cloudbeds
Remote-first culture with paid parental leave, PTO, home office stipend, and professional development.
About Cloudbeds
Cloudbeds powers hotel operations globally with AI-driven hospitality software, serving properties in 150 countries with a fully remote team.