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Renmoney
MIS Specialist
Lagos, Nigeria · On-site · Full time · Mid level
About the role
The MIS Specialist manages operational reporting, data analysis, and performance monitoring for the Contact Centre. They ensure timely data availability to improve customer experience and Contact Centre efficiency across multiple channels.
What you’ll do
• Prepare and deliver operational reports regularly. • Consolidate and validate data from multiple systems. • Analyze contact center performance and identify trends. • Develop dashboards for executive visibility. • Forecast demand and manage staffing plans.
What you’ll bring
• 3–5 years in Contact Centre Analytics or related field. • Experience with multiple customer service channels. • Advanced Excel and Power BI skills. • Knowledge of Contact Centre operations and KPIs. • Strong analytical and communication skills.