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Roboflow
Named Technical Support Engineer
Remote · USA · Full time · Senior level
$150k–$200k / year
About the role
Provide dedicated technical support to a single enterprise customer, managing their computer vision deployment and infrastructure. Build trusted relationships and improve customer operations through enablement and troubleshooting.
What you’ll do
• Become technical continuity for customer’s computer vision deployment. • Build deep understanding of customer infrastructure and workflows. • Lead enablement sessions and maintain customer knowledge base. • Diagnose complex issues across edge devices and cloud pipelines. • Partner with Product and Account teams to relay customer insights.
What you’ll bring
• 7+ years Linux and networking experience. • Strong Bash and Python scripting skills. • Experience with Nvidia Jetson, Raspberry Pi, or edge devices. • Ability to diagnose full CV/ML pipeline issues. • Strong relationship building and communication skills.
Life at Roboflow
Offers generous perks including travel, productivity, AI tools, and team lunch stipends. Covers up to 100% health insurance costs and provides equity in the company.
About Roboflow
Roboflow builds tools and resources to simplify computer vision model development, serving over 1 million developers including Fortune 100 companies.