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Five9
NOC Technician
Manila, Philippines · Hybrid · Full time · Mid level
About the role
Monitor cloud infrastructure systems to ensure connectivity and service availability. Respond to incidents and resolve customer escalations within SLA.
What you’ll do
• Monitor system performance and cloud services. • Perform regular infrastructure checks. • Respond to incidents and outages promptly. • Resolve customer escalations within SLA. • Open and track carrier and internal tickets.
What you’ll bring
• Minimum 1 year software support experience. • Intermediate knowledge of Cloud Technology. • Technical knowledge in telephony and VoIP. • Networking configuration and troubleshooting skills. • Willingness to work shifts and on-call rotation.
Life at Five9
Offers company stocks, merit increases, night shift differential, paid leave, HMO with dependents, retirement plan, life insurance, and allowances for remote work. Supports diversity and inclusion.
About Five9
Five9 is a leading provider of cloud contact center software, delivering cloud innovation worldwide.