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Sierra
Operations Manager, Product & Engineering
San Francisco, CA · On-site · Full time · Mid level
$170k–$220k / year
About the role
Manage incident response operations for Product & Engineering teams. Drive process optimization and cross-functional coordination to improve execution and outcomes.
What you’ll do
• Run operating cadence for incident response teams. • Design and optimize retrospectives and team syncs. • Build and maintain operational artifacts. • Coordinate cross-functional initiatives. • Analyze data to improve execution.
What you’ll bring
• 6-8+ years in Product or Business Operations. • Proven track record building operational processes. • Highly organized and methodical. • Excellent written and verbal communication. • Proficient with Linear, Figma, Google Drive.
Life at Sierra
Flexible unlimited paid time off, medical/dental/vision benefits, parental leave, equity plans, and discretionary benefit stipend.
About Sierra
Sierra is a leading platform for customer-facing AI agents, partnering with major global brands to transform customer service and business growth.