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Operations Manager
Remote · USA · Senior level
About the role
Manage strategic and operational improvements for the Global Operations & Service team. Collaborate with leadership and cross-functional teams to enhance customer experience and agent tooling.
What you’ll do
• Work with leadership on strategic prioritization. • Interface with R&D for product feedback. • Represent Service and Operational teams to product partners. • Use data to prioritize service improvements. • Manage projects including onboarding and supply processes.
What you’ll bring
• 7+ years TMC/BT Operations Management experience. • 5+ years expert GDS experience. • IATA accreditation required. • Strong organizational and communication skills. • Customer-centric with data-driven decision making.