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Fin
Principal Customer Success Manager
Remote · Full time · Senior level
About the role
Partner with large enterprise customers to transform customer service with AI. Own success strategy and guide adoption, value, and renewal.
What you’ll do
• Own health, success strategy, and retention of strategic enterprise customers. • Build relationships with executive sponsors and operational leaders. • Lead executive conversations and strategic planning. • Drive measurable value tied to customer goals. • Guide complex enterprise implementations and adoption programs.
What you’ll bring
• 8+ years in enterprise Customer Success or related advisory role. • Experience with large enterprise clients and senior stakeholders. • Track record of driving adoption and measurable business outcomes. • Strong commercial judgment and technical acumen. • Excellent prioritization and program-management skills.
Life at Fin
Hybrid work policy with at least three days in office weekly. Inclusive, open culture focused on collaboration and core values. Benefits support health, wellbeing, family, and financial future.
About Fin
Fin, now part of Salesforce, provides AI-powered customer support solutions enabling businesses to deliver impeccable customer experiences across channels.