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Nextiva
Principal Product Manager, Omnichannel CX
Remote · USA · Full time · Senior level
$130k–$230k / year
About the role
Lead mid-market customer experience product strategy to deliver omnichannel and AI-powered solutions. Collaborate with teams to innovate and improve customer service platforms.
What you’ll do
• Own product strategy and roadmap for mid-market CX solutions. • Engage with customers and stakeholders to understand needs. • Prioritize investments in omnichannel and AI tools. • Lead product discovery and launch efforts. • Collaborate with Sales, Marketing, and Customer Success.
What you’ll bring
• 6+ years SaaS product management experience. • Experience with mid-market or enterprise customer segments. • Strong customer-facing and discovery skills. • Ability to lead cross-functional teams. • Familiarity with omnichannel and AI-enabled tools.
Life at Nextiva
Competitive compensation, equity participation, comprehensive benefits, flexible time off, and wellness initiatives. Customer-obsessed culture valuing autonomy and impact.
About Nextiva
Nextiva is a global leader in customer experience and team collaboration, offering an AI-powered conversation-centric platform trusted by over 100,000 businesses worldwide.