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Swapcard
Product Support Specialist
Remote · Algeria, Croatia + more · Full time · Mid level
About the role
Provide technical support and customer service for Swapcard's event platform in the LATAM region. Resolve customer issues and improve user experience through direct communication and collaboration with product teams.
What you’ll do
• Communicate efficiently with customers via Intercom and video calls. • Own customer issues from contact to resolution or escalation. • Become expert on Swapcard platform capabilities. • Ensure customers have great platform experience. • Identify Help Center content gaps and record knowledge.
What you’ll bring
• 1-2 years technical support experience. • Understanding of web technologies and tools. • Strong customer focus and communication skills. • Ability to troubleshoot and solve problems. • Experience with KPIs or metrics.
Life at Swapcard
International team with 40+ nationalities, remote-first policy, generous paid time off, health insurance fully covered, work-from-home and learning budgets, mental health initiatives.
About Swapcard
Swapcard is an AI-powered event platform that helps organizers create engaging in-person and hybrid events, fostering meaningful connections and revenue growth.