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Foundever
Quality Analyst
Remote · United Kingdom · Full time · Mid level
$33k / year
About the role
Support the operation to deliver quality framework and drive outstanding customer experience. Monitor calls, assist audits, and support service quality interventions.
What you’ll do
• Assess quality of customer interactions daily and weekly. • Deliver induction training. • Create weekly and monthly performance reports. • Provide feedback and coaching to agents. • Support implementation of change projects.
What you’ll bring
• Excellent verbal and written English communication. • Experience in quality environment preferred. • Strong organisational skills. • Advanced Excel proficiency. • Ability to work independently under pressure.
Life at Foundever
Incentive programme, employee recognition platform, progression opportunities, and award-winning culture.
About Foundever
Foundever is a global leader in customer experience with 150,000 associates supporting over 800 leading brands worldwide.