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SIMS
Regional Service Manager
Abuja and Aba, Nigeria · On-site · Full time · Mid level
About the role
Oversee after-sales service operations across assigned regions ensuring service quality and customer satisfaction. Supervise service teams and manage warranty and spare parts processes.
What you’ll do
• Track regional service KPIs and implement corrective actions. • Supervise service centre managers and technical teams. • Coordinate technical training and staff development. • Manage warranty verification and claims processing. • Oversee service centre operations and compliance.
What you’ll bring
• Proficient in Microsoft Office and ERP systems. • 3-4 years managerial experience in service operations. • Willingness to travel regularly across regions. • Bachelor's or HND in relevant engineering discipline. • Minimum 7 years in after-sales service in consumer electronics.
About SIMS
SIMS Nigeria Limited is a nationwide consumer electronics business representing premium brands like Samsung and Panasonic, committed to quality and innovation.