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Molina Healthcare
Representative Support Center II
Remote · United States · Full time · Entry level
About the role
Provide level II customer service support to Molina members and providers. Resolve issues and improve member and provider experience through multiple communication channels.
What you’ll do
• Provide support via phone, chat, email for Medicaid, Medicare, Marketplace. • Handle appeals, grievances, problem resolution, and member/provider materials. • Deliver excellent customer service and first call resolution. • Document calls accurately across platforms. • Collaborate with internal and external stakeholders.
What you’ll bring
• 1 year customer service or call center experience. • Customer service skills and data processing experience. • Attention to detail and time-management skills. • Ability to maintain confidentiality and comply with HIPAA. • Effective verbal and written communication skills.
Life at Molina Healthcare
Molina Healthcare offers competitive benefits and compensation. Equal Opportunity Employer.
About Molina Healthcare
Molina Healthcare provides health care services and support to members and providers across multiple states and products.