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Accor Hotel
Reservation Agent
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Handle reservations and guest inquiries to deliver exceptional guest experiences at Movenpick Hotel Ikoyi Lagos. Provide personalised services ensuring high satisfaction levels.
What you’ll do
• Upsell hotel services and amenities. • Ensure accurate reservation entries. • Respond to guest inquiries on availability and rates. • Coordinate with departments for guest needs. • Handle special requests and resolve issues.
What you’ll bring
• Familiarity with reservation systems like Resaweb, Opera Cloud. • Customer-focused with excellent communication skills. • Flexible availability including weekends. • Ability to multitask under pressure. • Previous hotel reservation experience preferred.
Life at Accor Hotel
Inclusive company committed to diversity and promoting diverse talent.
About Accor Hotel
Accor Hotel is a French multinational hospitality company managing hotels, resorts, and vacation properties globally.