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GitLab
Senior Assigned Support Engineer
Remote · UK · Full time · Senior level
About the role
Provide technical support to GitLab's largest customers, ensuring stable and performant environments. Troubleshoot complex issues and collaborate across teams to improve product and customer experience.
What you’ll do
• Provide technical support to large GitLab customers. • Troubleshoot complex issues using logs and Linux tools. • Build proactive relationships with customer stakeholders. • Collaborate with Product, Development, and Sales teams. • Create and improve support documentation.
What you’ll bring
• Manage complex customer support cases end to end. • Advanced troubleshooting of multi-layered technical issues. • Strong Linux systems administration knowledge. • Experience with GitLab and CI/CD implementations. • Proficiency with scripting languages like Ruby or Bash.
Life at GitLab
Benefits include health support, flexible PTO, equity compensation, and growth funds. Inclusive and supportive culture with remote work flexibility.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, trusted by over 50 million users and many Fortune 100 companies to accelerate software development.