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Didomi

Senior Customer Onboarding Specialist

Remote · Paris, France · Contract · Senior level

About the role

Support new customers through onboarding from Kick-Off to deployment and handover. Build product knowledge and manage customer data.

What you’ll do

• Manage portfolio of new customers with support. • Run onboarding steps including calls and demos. • Deliver product training and share FAQs. • Handle first-level implementation issues. • Keep Planhat CRM up to date.

What you’ll bring

• Customer service mindset with empathy. • Basic SaaS and web technology understanding. • Organize and prioritize multiple projects. • Rigor in updating CRM tools. • Full professional proficiency in English.

Posted 5 days ago

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Senior Customer Onboarding Specialist

About the role

What you’ll do

What you’ll bring