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Fraxion
Senior Customer Success Manager
Remote · United States · Full time · Senior level
About the role
Lead strategic accounts and own the customer success tech stack at Fraxion. Mentor CSMs and drive customer retention and growth.
What you’ll do
• Manage strategic customer accounts end-to-end. • Run structured discovery to identify expansion opportunities. • Own retention and growth metrics for your book. • Administer HubSpot and Gainsight for CS team. • Lead customer migrations and platform transitions.
What you’ll bring
• 10+ years in customer success or related B2B SaaS role. • Hands-on ownership of HubSpot and Gainsight. • Proven track record in structured client discovery. • Success in account expansion and renewal. • Strong communication with finance and operations stakeholders.
Life at Fraxion
Dynamic, collaborative culture with global reach and offices in South Africa and USA.
About Fraxion
Fraxion is a high-growth SaaS company specializing in spend management solutions with global operations.