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Karbon
Senior Customer Success Manager
Remote · Canada, USA · Full time · Senior level
$90k–$110k / year
About the role
Manage a portfolio of accounting firms to drive retention, expansion, and value realization. Act as a strategic advisor to improve productivity and profitability.
What you’ll do
• Drive value realization within 90 days post-sale. • Own renewal and expansion strategy. • Develop multi-threaded relationships with decision-makers. • Identify churn indicators and develop save plans. • Collaborate cross-functionally to enhance customer experience.
What you’ll bring
• 7+ years B2B SaaS experience. • Experience in accounting or professional services software. • Strong executive communication skills. • Proficiency with CRM and analytics tools. • Willingness to travel periodically.
Life at Karbon
Offers paid flexible time off, company-paid medical, dental, vision, disability, life insurance, 401(k) matching, parental leave, and work-from-home stipend. Collaborative, diverse, and growth-focused culture.
About Karbon
Karbon provides AI-powered practice management software for accounting firms globally, supporting tens of thousands of professionals with a cloud platform.