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LaunchDarkly
Senior Customer Success Manager
Remote · United States · Full time · Senior level
$146k–$235k / year
About the role
The Senior Customer Success Manager guides new and expanding customers post-sales to achieve adoption and value. They act as a trusted advisor and drive renewal and expansion opportunities.
What you’ll do
• Shepherd new customers through onboarding and activation. • Identify and mitigate risks to adoption and retention. • Provide technical guidance on product implementation. • Prescriptively sell additional products and features. • Build executive relationships and customer champions.
What you’ll bring
• 5+ years in customer-facing roles with target achievement. • Experience owning renewal processes and retention quotas. • Strong project management and sales skills. • Technical knowledge, preferably in DevOps or software. • Excellent communication and problem-solving abilities.
Life at LaunchDarkly
LaunchDarkly offers RSUs, health, vision, dental, and mental health benefits. The culture values trust, transparency, and diversity.
About LaunchDarkly
LaunchDarkly provides a platform that helps developers deliver software faster and safer by enabling feature flagging and targeted rollouts.