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Zip
Senior Customer Success Manager
Remote · Tel-Aviv, Israel · Full time · Senior level
About the role
Manage enterprise customer base and advise on transforming B2B purchasing with Zip's platform. Collaborate with sales, engineering, and product teams to drive customer success and adoption.
What you’ll do
• Drive procurement success for largest customers. • Define and deliver customer business outcomes. • Educate customers on platform and procurement best practices. • Build relationships with key business stakeholders. • Manage customer health and adoption metrics.
What you’ll bring
• 8+ years in customer success or technical account management. • Experience in SaaS implementation. • Procurement or vendor management background. • Strong interpersonal and project management skills. • Creative problem solver with attention to detail.
Life at Zip
Offers start-up equity, team events, flexible PTO, and Apple equipment with home office budget. Inclusive and diverse workplace culture.
About Zip
Zip is an AI platform for enterprise procurement helping companies innovate faster by orchestrating procurement across teams and suppliers.