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NetBox Labs
Senior Customer Support Engineer
Remote · Australia · Full time · Senior level
$80.8k–$91.4k / year
About the role
Provide technical support and partnership to customers using NetBox products. Resolve complex network management issues and improve customer experience.
What you’ll do
• Build deep familiarity with customer environments and goals. • Participate in architecture and planning sessions. • Diagnose and resolve technical issues end-to-end. • Manage post-sale technical lifecycle and meet SLAs. • Surface customer feedback to Product and improve processes.
What you’ll bring
• Experience with NetBox, DCIM, IPAM, core networking. • Proficient with Docker, GitHub/GitLab, SQL, PostgreSQL. • Skilled in SSH, Linux command line, shell scripting. • Knowledge of Python, pip, REST APIs. • Desired: network engineering, Kubernetes, observability tools.
Life at NetBox Labs
Inclusive culture valuing diversity and clear communication. Emphasis on problem ownership and community collaboration.
About NetBox Labs
NetBox Labs develops open source network automation products and supports the network automation community globally.