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WizardTales
Senior IT Service Delivery Manager
Remote · India · Full time · Senior level
About the role
Connect German-speaking customers with technical teams to ensure clear communication and service delivery. Manage priorities, follow through on commitments, and improve workflows.
What you’ll do
• Communicate confidently with German-speaking customers. • Ensure every ticket has owner, priority, and next steps. • Coordinate engineers and remove blockers. • Prioritize incidents and manage escalations. • Improve workflows and provide management updates.
What you’ll bring
• 5+ years in IT services or related field. • Experience managing customer-facing service delivery. • Fluent German with certificate. • Strong English communication skills. • Experience with ticketing and incident management.
Life at WizardTales
Fully remote work from India with a respectful, supportive, and collaborative culture. Opportunities for professional growth and a healthy work-life balance.
About WizardTales
WizardTales Private Limited specializes in cloud infrastructure and IT services, emphasizing reliability, quality, and international collaboration.