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Bertelsmann-Jobs
Senior IT Service Manager
Köln, Nordrhein-Westfalen, Germany · Hybrid · Full time · Senior level
About the role
Manage IT service delivery and ensure contract-compliant performance for large IT outsourcing projects. Coordinate teams and partners to maintain service quality and customer satisfaction.
What you’ll do
• Ensure contract-compliant IT service delivery. • Manage SLAs, KPIs, and continual improvement. • Coordinate internal teams and external partners. • Prepare and conduct service reviews and reports. • Oversee costs, performance, and billing accuracy.
What you’ll bring
• 10+ years in IT service management. • Technical knowledge in IT infrastructure and cloud platforms. • Experience with critical infrastructure operations. • Strong ITIL and service level management skills. • Fluent in German and English, willing to travel.
Life at Bertelsmann-Jobs
Flexible hybrid work culture with opportunities for personal development. Inclusive and diverse workplace valuing different perspectives.
About Bertelsmann-Jobs
Arvato Systems is an international IT specialist supporting digital transformation with innovative IT solutions and strong partnerships, part of Bertelsmann group.