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Bertelsmann-Jobs
Senior IT Service Manager
Hamburg, Germany · Hybrid · Full time · Senior level
About the role
Manage IT service delivery and ensure contract compliance for large IT outsourcing projects. Coordinate teams and partners to maintain service quality and customer satisfaction.
What you’ll do
• Ensure contract-compliant service delivery and quality. • Manage SLAs, KPIs, and continual improvement. • Coordinate internal teams and external partners. • Prepare and conduct service reviews and reports. • Oversee costs, performance, and billing accuracy.
What you’ll bring
• 10+ years in IT service management. • Technical knowledge in IT infrastructure and cloud platforms. • Experience with critical infrastructure operations. • Strong ITIL and service level management skills. • Fluent in German and English, willing to travel.
Life at Bertelsmann-Jobs
Flexible hybrid work culture with opportunities for personal development. Inclusive and diverse workplace valuing employee growth.
About Bertelsmann-Jobs
Arvato Systems is an international IT specialist supporting digital transformation with innovative IT solutions and strong partnerships, part of Bertelsmann group.