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GitLab
Senior Manager Of Success Architects
Remote · Singapore · Full time · Senior level
About the role
Lead a distributed Asia Pacific team of Customer Success Architects and Managers to drive adoption and measurable outcomes. Partner with executives and end users to support account health and customer satisfaction.
What you’ll do
• Lead team focused on adoption, account health, and advocacy. • Coach team members for development and execution. • Partner with stakeholders to align goals and priorities. • Manage staffing and resource assignments. • Support customers during escalations and improve processes.
What you’ll bring
• Experience leading customer-facing delivery teams. • Knowledge of software development lifecycle and DevOps. • Familiarity with cloud and container technologies. • Strong communication, coaching, and planning skills. • Ability to lead distributed teams and build trusted relationships.
Life at GitLab
Benefits include health, financial support, flexible PTO, equity compensation, and parental leave. Growth and development fund available.
About GitLab
GitLab is an intelligent orchestration platform for DevSecOps, trusted by over 50 million users and many Fortune 100 companies to improve software delivery and security.