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NICE
Senior Partner Success Implementation Engineer
Remote · USA - Remote · Full time · Senior level
About the role
Lead technical implementation and support for partner success, ensuring optimal platform adoption and performance. Mentor junior engineers and influence product enhancements.
What you’ll do
• Deliver expert technical guidance and troubleshooting to partners. • Lead escalated support engagements for timely resolution. • Oversee complex technical implementation projects. • Collaborate with Partner Success Managers and TAMs. • Create and share best practices and technical playbooks.
What you’ll bring
• 5-7 years in implementation or technical customer-facing roles. • Strong expertise in integrations, APIs, and deployment environments. • Exceptional communication skills for diverse audiences. • Proven leadership in technical projects and stakeholder collaboration. • Ability to travel up to 20%, including some international.
Life at NICE
Work in a fast-paced, collaborative, and innovative global company with career growth opportunities.
About NICE
NICE provides software used by 25,000+ global businesses to enhance customer experiences, fight financial crime, and ensure public safety. Known for AI and cloud innovation with 8,500+ employees worldwide.