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Instructure
Senior Renewal Representative
Remote · USA · Full time · Senior level
$74k–$92k / year
About the role
Manage a complex portfolio of higher education customer accounts focusing on retention and growth. Own high-value renewals and collaborate with cross-functional teams to identify expansion opportunities.
What you’ll do
• Manage diverse renewal accounts including medium and large contracts. • Develop tailored renewal strategies for retention and expansion. • Collaborate with Customer Success Managers and Sales Representatives. • Create and manage complex renewal quotes aligned with customer needs. • Lead renewal negotiations and address pricing and contract adjustments.
What you’ll bring
• 3+ years in customer success or renewal management. • Experience managing high-value, multi-product accounts. • Strong negotiation and complex discussion skills. • Analytical thinker with data-driven renewal strategy skills. • Proficient with CRM tools like Salesforce, Gainsight, Clari, Gong.
Life at Instructure
Competitive compensation with ownership program. Flexible work culture with remote options. Generous time off and wellness programs. Learning and development resources and inclusive culture.
About Instructure
Instructure creates intuitive products to simplify learning and personal development, supporting education and career growth.