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Senior Support Engineer
Remote · Herndon, Virginia, US · Full time · Senior level
$91.9k–$199k / year
About the role
Support SAP Ariba Downstream products by troubleshooting, managing service requests, and collaborating with teams. Provide high-quality support in a secure cloud environment for national security customers.
What you’ll do
• Manage service requests and troubleshoot issues. • Perform root cause analysis and defect resolution. • Collaborate with support and development teams. • Create reusable knowledge content. • Support escalations and on-call coverage.
What you’ll bring
• Experience with SAP Ariba Downstream applications. • Manage concurrent requests meeting SLAs and KPIs. • Troubleshoot complex issues and perform root cause analysis. • Knowledge of procurement processes and technical protocols. • Participate in escalation support and on-call rotations.
Life at SAP Careers
SAP NS2 offers a culture of inclusion, health and well-being focus, and flexible working models. They invest in employees to help them realize their full potential.
About SAP Careers
SAP NS2 is a U.S. subsidiary of SAP providing secure SAP solutions for national security and critical infrastructure customers.