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Fenix24
Senior Technical Account Manager
Remote · United States · Full time · Senior level
$125k–$170k / year
About the role
Support priority customer relationships with technical expertise and proactive account management. Act as trusted advisor to optimize managed services experience and resolve complex issues.
What you’ll do
• Own executive-level relationships with CIOs, CISOs, and IT stakeholders. • Serve as escalation point for high-severity or chronic issues. • Coordinate with SOC, NOC, engineering, and product teams. • Build account health dashboards and analyze contract value. • Identify expansion opportunities and support sales on renewals.
What you’ll bring
• 3–5 years in Technical Account Management or similar role. • Experience managing mid-to-large enterprise accounts. • Expertise in managed firewalls, backup platforms, and endpoint security. • Experience with customer success platforms like Totango. • Strong analytical, communication, and collaboration skills.
About Fenix24
Fenix24 is a global leader in breach recovery and pre-breach operational recoverability, offering the Argos99 Resiliency Intelligence Platform and leading ransomware recoveries worldwide.