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Davies North America
Service Delivery Manager
Remote · Canada · Full time · Senior level
$51.2k–$76.8k / year
About the role
The Regional IT Service Delivery Manager ensures stable, reliable, and customer-centric IT services across North America. They lead service delivery, manage escalations, and drive continuous improvement aligned with regional business priorities.
What you’ll do
• Own end-to-end IT service delivery across regional sites. • Act as escalation point for major incidents. • Manage service operations with SLAs and OLAs. • Build partnerships with business and IT teams. • Drive continuous service improvement initiatives.
What you’ll bring
• 10+ years in IT Service Delivery roles. • Experience managing regional or multi-site IT environments. • Strong ITIL-based service management knowledge. • Experience in vendor and supplier management. • Ability to operate in regional and global environments.