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MRO
Service Excellence Senior Analyst
Remote · United States · Full time · Mid level
$74k–$99k / year
About the role
Support Incident, Problem, and Change Management to deliver stable, high-quality IT services. Develop ITIL expertise and grow a career in IT Service Management.
What you’ll do
• Support Incident Management and triage IT service disruptions. • Assist Problem Management with root cause investigations. • Prepare documentation and coordinate Change Management logistics. • Monitor dashboards and flag emerging risks. • Use Jira Service Management to log and update ITSM tickets.
What you’ll bring
• 3–5 years in IT operations or technical support. • Bachelor’s degree or equivalent experience preferred. • ITIL Foundation certification or willingness to obtain. • Familiarity with Jira Service Management or similar tools. • Ability to participate in rotating on-call schedule.
Life at MRO
Eligible employees receive annual bonuses and comprehensive benefits including medical, dental, vision, life insurance, and 401(k).
About MRO
MRO Corp is a technology organization committed to reliability, innovation, and exceptional IT service delivery.